And away we go!

I am, you may have guessed, somewhat frustrated.

A little over four years ago I bought a General Electric, Side by Side Refrigerator/Freezer, Model # GSL22JFPDBS.

It's a handsome looking appliance. It stands tall and proud in my kitchen, its stainless steel face radiating the shining hope of a modern, high-tech future when everything, even our pets, are covered in stainless steel.

Unfortunately, a good amount of time it is also radiating heat. From inside. I grant you that I am no scientist. I have a degree in English, of all things, and so matters of electronics and mechanics and physics are somewhat foreign to me.

Even in my ignorance, however, I understand that the primary function, the raison d'etra if you will, of a refrigerator is to keep food cold. To keep frozen food in its frozen state. To do all of these things without breaking so often that I have more service calls to fix the refrigerator than I have years of refrigerator ownership.

Some highlights:

The main motor fails. Well, not fails exactly, but rather starts making a constant, high pitched whine that can be heard all over the house. All the time. Twenty-four hours a day. Have someone stand next to you and have them go "Meeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
eeeeeeeeeeeeeeeeeeeeeeeeeeeeeee..." and you'll get a sense of what I am talking about.

Something else breaks which causes the defrost cycle to not defrost. As a result the entire freezer section- the walls of the freezer section, all the food, everything- is covered in a sheet of ice. This, paradoxically, keeps the freezer wonderfully cold but makes the refrigerator rather hot.

Later, the control board malfunctions, causing something (it was never made clear to me exactly what) in the fridge to sound exactly like a weed whacker. I'm not exaggerating about this. I thought some nice neighbor had entered my yard and was trimming my bushes for me. When I called customer support I simply held the phone up near the door. They were amazed and horrified.

Most recently, it just stopped being cold. I discovered this via the cunning use of yogurt. I woke up, grabbed some yogurt (apple pie flavor, if you must know) took a bite and thought to myself "Self...is yogurt supposed to be warm?" It's not. On the upside I didn't have to fill the dogs' water bowl, because all of the ice had melted and so they were busying themselves lapping up the puddles. They are helpful.

I've had four or five service calls all for different things. At this point I think a good 70% of the appliance's original parts have been replaced.

I find this painful for a variety of reasons. First, and most obviously, when I purchase an appliance I expect to to perform the function for which I purchased it. My stove helps me warm up food. My dishwasher? It washes dishes. So on the most basic level, my refrigerator doesn't do what a refrigerator is supposed to do, or at least does it so sporadically as to make eating anything from it like playing e coli roulette. It's like having a ticking timebomb in my kitchen, except instead of exploding it's just going to ruin all my food and give me diarrhea. So not exactly like a ticking timebomb, but you get my point.

But also, they make these things in my hometown. My grandfather worked his entire life for GE. I bought a GE refrigerator specifically because of these factors. I feel personally hurt and betrayed. I trusted you GE...I trusted you.

It pains me to come to this conclusion, but GE refrigerators suck.

As a disclaimer, I should note that the GE Customer Service people have been as decent and as helpful as a cog in a giant multinational corporation can be. They at least act like they are embarassed about the situation, even though they apparently can't do much about it. I get my service calls for free now, which is nice I admit. The obvious problem is, of course, that I didn't buy the refrigerator in order to get free service calls but to keep all my food from becoming massive breeding grounds for bacteria. Also, some ice occasionally would be nice.

They have offered to sell me a new GE refrigerator at a discount. We laugh about that, the customer service people and I, because no one can explain why I would spend even more money on a product which is clearly a piece of junk. If every time I got in my car a big, spring loaded boxing glove popped out from below the steering wheel and punched in my boyparts, I wouldn't buy another one of those same cars simply because the dealer knocked a little off the price.

Anyway...I've decided to start this blog in order to help other GE refrigerator owners or people who are thinking of purchasing one (don't).

Check this space for helpful hints as to alternate uses for your GE refrigerator, guidelines for buying a GE refrigerator and suggestions as to how GE can improve their service all around.

It'll be more fun than a mouthful of tepid yougurt!